Mail Forwarding
Mail forwarding is the onward dispatch of post already received at your Singapore address to another address you nominate, in Singapore or overseas. You choose which items travel; forwarding is chargeable, and the amount is quoted to you before anything is sent.
It is worth being precise about the order, because the word “forwarding” is used loosely elsewhere. Nothing is redirected before it reaches us. An item is delivered to the Tanjong Pagar premises, received by a person, matched to your account, photographed and logged, and you are notified. Only then does the question of forwarding arise.
That order is what makes the record useful. Every item has a date of receipt before it has a date of dispatch, so the two can be told apart afterwards.
Forwarding everything is rarely the right instinct. A good deal of business post is advertising, and sending it around the world is an expensive way to throw it away. You can decide item by item, or set a rule and stop thinking about it.
Five stages. The order matters: the quote comes before the dispatch, never after it.
From the item in your client account you ask for it to be forwarded. You can also leave a standing instruction so that everything is forwarded without being asked for each time.
A forwarding address in Singapore or overseas. You can hold more than one and choose between them, and you can change them whenever you wish.
The item is checked against the destination before anything is packed. Some things cannot travel to some places — by law or by carrier restriction — and it is better to find that out here than at a border.
Forwarding is chargeable. The amount depends on the destination, the carrier and the item, so it is quoted to you before dispatch rather than assumed. Nothing leaves the premises until you have accepted the quote.
The item is sent by the carrier and service appropriate to it. Where the carrier provides tracking, the reference is recorded against the item in your account alongside the date it was sent.
Both are ordinary. The differences are practical rather than procedural — the same instruction, a different carrier, and a good deal more variability once the item has left the country.
| Aspect | Within Singapore | Overseas |
|---|---|---|
| Typical use | A director’s or accountant’s address, an office, or a home you would rather keep off public filings. | A head office or director abroad who needs the original document, not a photograph of it. |
| Carrier | Local post or a local courier, chosen to suit the item. | International post or an international courier, chosen to suit the item and the destination. |
| Timing | Governed by the carrier once the item leaves us. We record the date of dispatch, not a promised arrival. | Governed by the carrier, the destination and, on occasion, customs. Longer, and less predictable. |
| Restrictions | Few, but not none. Some items must be handed over rather than posted. | More. Import rules and carrier prohibitions both apply, and they differ by country. |
| Cost | Chargeable. Quoted before dispatch. | Chargeable, and generally more than a local dispatch. Quoted before dispatch. |
Once an item is handed to a carrier, how quickly it arrives is the carrier’s business and the destination’s. Customs can add days to an overseas dispatch for reasons that have nothing to do with the sender. We therefore record what we can actually stand behind: the date the item was dispatched, the address it was sent to, and the tracking reference where the carrier provides one.
If an item is time-critical — a court document, a signed original, anything with a deadline on it — collection in person is usually the better choice, and we will say so rather than take the forwarding fee.
Forwarding is a chargeable service. It has to be: an item that travels costs postage or courier carriage, and that cost depends on where it is going, how it is going and what it is.
So the amount is not a single published figure. It is quoted to you for the dispatch in front of you, before the item leaves the premises, and nothing is sent until you have accepted it. There is no charge for choosing not to forward something.
No forwarding price appears anywhere on this site. Pricing has not been finalised, and publishing a figure we have not confirmed would be worse than publishing none. Charges will be set out in writing before the service opens, and quoted per dispatch thereafter.
Priority onboarding opening soon. Register your interest and be among the first to receive launch details.