How It Works
Opening an address should take an afternoon, not a fortnight. What follows is the whole of it: how you apply, how you are verified, and what happens each time something arrives for your company.
The process
The first three steps happen once. The last three repeat, quietly, for as long as you hold the address.
Step 01
A short application, completed in one sitting.
You choose the arrangement that suits you and complete a single online application: the company (or the company you are forming), the people behind it, and how you intend to use the address.
Nothing is asked for at this stage that could not affect the outcome. Documents are requested only once we know which ones are actually needed.
Step 02
Identity and company checks, conducted properly.
You upload identity and company documents through an encrypted channel. They are stored privately and are never published, shared for marketing, or exposed to other clients.
Our systems read and cross-check what you have submitted, and flag anything missing or inconsistent. A person then reviews the file and makes the decision. Automated tools assist the work; they do not conclude it.
Step 03
The address becomes yours to use.
Once your application is accepted and the first payment is settled, your company is recorded against the address and your client account is opened.
You receive the full address in writing, together with the terms on which it may be used, and the point at which you may begin using it.
Step 04
Post is taken in by a person, not a pigeonhole.
Items addressed to your company are received in person, matched to your account, and photographed. Sender, item type and date of receipt are recorded on the same day the item is handled.
Envelopes are not opened. Where you have asked for an item to be opened and scanned, that instruction is recorded against your account and followed.
Step 05
You know what has arrived before you arrive.
Each item appears in your client account with an image of the envelope, and you are alerted by email. Registered, legal and time-sensitive items are marked as such so they do not sit behind ordinary post.
Notifications carry only what you need to recognise the item. Full details stay behind your login rather than travelling in an email.
Step 06
You decide what happens next, item by item.
From the item itself you can ask to collect it, have it forwarded to an address you nominate, or — where you have asked for it — have it opened and scanned.
Every instruction, and the date it was carried out, stays on the record so that you can account for anything later.
Registered and legal mail
Most of what arrives is routine. A small part of it is not, and the difference matters more than anything else we do.
An address of record exists so that something can be served on your company and be known to have been served. If a demand, a notice or a summons arrives and sits unread, the address has failed at the one thing it was for.
Pagar & Co. receives and records legal correspondence. It does not act on it, advise on it, or accept instructions in relation to it on your behalf. That remains a matter for you and your advisers.
Two routes
Both are available on every item. Choose once as a standing instruction, or decide each time — whichever suits how you work.
I
You come to Tanjong Pagar and take the item away yourself.
Suits registered and legal items, anything you would rather not send on a second journey, and clients who are in Singapore in any case.
II
The item is sent on to an address you nominate, locally or overseas.
Suits directors and teams outside Singapore, and companies that would rather post reached them than waited.
Intelligent by design
Automation reads envelopes, sorts what has arrived, checks submitted documents against one another and prepares your notifications. It removes the waiting that has nothing to do with judgement.
It does not decide whether to accept an application, resolve a compliance question, or determine what happens to a legal item. Those decisions are made by a person, and the record shows who made them. Technology handles the routine; human oversight sits where it matters.
More on the thinking behind that is on the about page.
Launching soon
Join the priority waitlist to be told when they are. Joining the waitlist does not confer any right to use the address.